EZ Rentals Terms and Conditions


  • Supply of Rental Appliances (“the appliance”) in good working order.
  • Delivery and installation of the appliance to laundry conversion taps supplied by Customer.
  • Maintenance and repairs to the appliance for electrical and mechanical faults caused by fair wear and tear.
  • In the event of Customer change of address EZR will move the appliances free of charge within city limits. (A delivery fee may be charged for periods of three months or less or for multiple moves.)
  • Collection of the appliance upon completion of the rental period.


  • Minimum rental period of 3 months unless previously arranged. If terminated prior to 3 months, short-term rental rates will apply.
  • EZ Rentals retain the right to pick up all goods if a Direct Debit is not in place. Any unpaid Direct Debit payments will incur a $20 administration fee which will be added to the next due payment. ANZ 01-0129-0444278-00
  • Should there be the need to change Direct Debit accounts and / or the person with whom our agreement is with an administration fee of $20 will be charged.
  • If payments are not paid within 14 days of the due date, EZR’s debt collection agents may charge a fee equal to 10% of the unpaid portion of the amount due and any other legal and collection costs not covered by the fee. Minimum fee will be $60.
  • Reimburse EZR for the cost of repairs or for the replacement cost of the appliance in the event of its theft, loss or damage outside the agreed terms.
  • EZR Loss or Damage Waiver is available to cover your liability for loss or damage to goods rented under this Contract. Should you not take this Loss or Damage Waiver, it is your responsibility to ensure that you have cover under your existing Personal Effects Policy.
  • To prevent the possibility of water damage EZR advise that laundry conversion taps should be turned off when the machine is not in use.
  • We accept no liability for flooding.
  • Under no circumstances is the Customer to move the appliances without contacting EZR.
  • Ensure that the appliance is not abused and is returned in a clean condition.
  • Under no circumstances is the customer to make any modifications or additions to the appliances without contacting EZR
  • Contact EZR upon the completion of rental period to arrange for the return of the appliance.
  • On completion of rental agreement it is the customer’s responsibility to cancel any automatic payment for rental. Any over-payments made will be refunded without interest.  Dishonored payments fees are not EZR’s responsibility.
    We would appreciate as much notice as possible – 3 days or more would be brilliant. If you are moving please DO NOT move our appliances or electronics yourselves. We will provide a Free Service for this, as you will be responsible for any damage/s.
    Must be used with a suitable Front Loader detergent which has low suds. Widely available in supermarkets.
    We reserve the right to terminate the contract and collect our appliances.
    We aim to repair or replace Fridges and Freezers within 24 hours. Other Appliances we request a few days to organise a repair technician, or we will swap it if necessary.
    In order to receive your bond back the fridge needs to be spotlessly clean and should look like it did when it was first delivered. Please ONLY USE WASHING UP LIQUID SOAPY WATER AND SOFT CLOTH – NO CHEMICALS OR SCOURING PADS. Please remove the plastic strips on the glass shelves as food gets in there – we need to be reimbursed for any broken shelves. And finally, please ensure all the bits and pieces are returned to the fridge after washing as things do get left out by accident! If you don’t have time to clean it we are more than happy to do it as cleaning a fridge properly is quite a time consuming task!
  • GST Domestic customers – our prices include gst.
  • Business/Commercial customers – gst invoices are available on request.

Can’t find what you’re looking for?
Let us contact you. Click below to enquire and we’ll get back to you.

Target, New Zealand’s consumer advice show, rated EZ Rentals as the best value appliance rental company
in Auckland with a 9.5/10