Frequently Asked Questions
Still have questions about renting with us? We think you’ll find the
answers you’re looking for here!
At EZ Rentals, we pride ourselves on our friendly customer service. Have a look to see if your question has been answered below. If it hasn’t, get in touch and we’ll respond to your query within the day.
Love the home you’re in with quality appliance rentals
I want to go ahead with my booking, what do I need to do?
We just need your contact details, address and desired delivery date. On delivery, you’ll sign the Rental Agreement and Direct Debit form.
How do I pay for my rental?
We set all of our customers up on a direct debit and you choose when you want to pay, either weekly, fortnightly or monthly. You can choose whether this comes out on Tuesday, Wednesday or Thursday. We ask for 2 weeks payment upfront on delivery and this can be paid either in cash or online. You are given a unique customer code for use as a reference for any communication with us.
Do you have a minimum rental period?
We have a minimum 3 month rental period for our appliances, but we do offer short term rentals at short term rates!
Can my flatmate take over the rental agreement if I move out?
Takeovers are our specialty and we do this all the time! It’s easy and hassle free, we just need to swap the account holder name and bank account.
Are there any hidden fees?
No, all of our costs are included in the price quoted. The only time we charge customers is for the cost of repairs, or for the replacement cost of the appliance in the event of theft, loss or damage outside the agreed terms.
Do I need to pay a bond?
We take a $20 bond for our fridges because of the work involved in cleaning them. However, this is fully refundable if the fridge is returned to us in a clean condition.
Do you offer discounts?
We offer a 10% student discount on all items not already discounted for students. Plus, if you rent 3 or more items you get a microwave free, or a discount to use on another item.
Do you do credit checks?
We are a small family business and based on trust, so no. We only ask that if you want to rent a television from us that you are in paid employment.
How do I change my account details?
By law we are required to have a signed document, so we will send you a new Direct Debit form to fill in, sign and get back to us. We can process the updated information on the same day.
What happens if the direct debit doesn’t go through due to insufficient
We call this a bounced payment and if you know this might happen please call the office on 0508 397 368 (ideally in advance), so we can ensure you don’t get charged any bank fees. If you aren’t aware of it, we’ll let you know from our end and simply take a double payment on the next payment due date for your account.
Delivery, installation and repairs
Do you deliver and install for free?
Yes, all of our prices are included in the weekly cost on the website
What days and times do you deliver and collect?
Our van goes out for deliveries and collections on Tuesday, Thursday and Saturdays. If we’re really busy, we’ll deliver on a Friday, too.
How will I know what time you’re coming?
We set the run the day before delivery and send a text out between 4 and 4.30pm the day before.
Do I need to be at home all day to wait for the delivery?
Absolutely not! We pride ourselves on our flexible delivery days and make sure that you are given as small a window as possible to wait for us (1.5 – 2 hours). Plus, our driver will text you when he is 30 minutes away.
Where do you deliver to?
We deliver to all of Auckland.
Can you move my appliance for me if I am moving house?
Yes, at no charge! We just ask that you call and give us a few days notice. The reason for this is so that you are not responsible if our appliance gets damaged, and so we can make sure the installation is done correctly at the new property.
How much notice do I need to give if I need the appliance to be collected?
Ideally 3 days, but we are really flexible and if there is room on the van we will fit it in! Remember, you will be charged the difference between that time and 3 months (unless it’s a short term rental).
What do I do if there is a problem with the appliance?
Any problems, give us a call on 0508 397 368 and we will be there as soon as we can (within 24 hours if it’s a fridge and as soon as possible for other appliances). We will either swap or repair the item.
Do I have to pay for repairs?
Absolutely not! We will only charge you for repairs or replacement in the event of theft, loss or damage of the appliance outside the agreed terms.
Are all of your appliances new?
Some are (of course!) newer than others. All of our appliances are immaculately maintained and serviced, so they all perform as well as a new appliance.
Can I upgrade my appliance?
Yes, of course, at any time.
What are the energy ratings on the appliances?
We strive to provide appliances with the best energy efficiency ratings. You can find them for each product on the website.