Excellent

EZ Rentals - Auckland4.9

Based on 70 reviews

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Grant Cathro

5 days ago

From the initial phone call to the pick up, their service was excellent. Their communication and process were straight forward, easy to use and prices very reasonable. Service and products were top level. I highly recommend.

Response from the owner:Thank you for the review Grant. Pleased we ticked the box for all the things we work hard to achieve. The EZ Rentals Team.

Hadyn Jones

6 days ago

My partner Grace sorted out a rental fridge while we waited for ours to be shipped to us, we literally had it within a few days. They made the process so easy from beginning to end. We definitely recommend this service and any requests we had they did their absolute best to make sure they made it as easy as possible for us. Legendary 👍

Response from the owner:Terrific feedback, thank you! Much appreciated from the entire EZ Rentals Team.

Grace

6 days ago

Really happy with our experience! The fridge was exactly what we needed, the whole rental process was easy and straightforward, and the team were really friendly and helpful. Great service and would definitely recommend them to anyone needing to rent a fridge.

Response from the owner:Thank you Grace. Always happy to hear our team have done well! Your recommendation is much appreciated. Cheers The EZ Rentals Team.

Deborah Raj

2 weeks ago

We rented a Fisher & Paykel fridge/freezer from Ezy Rentals for several years while we planned our kitchen renovation, and I genuinely can't recommend them highly enough.

From day one, the service was exceptional. Every three months I'd get a friendly text asking whether we'd like to renew or arrange a pickup, and somehow what should have been a routine admin message turned into the loveliest little pen-pal exchange. It was genuinely bittersweet sending the final goodbye when our new kitchen was finally finished.

The team has always been warm, responsive, flexible and an absolute pleasure to deal with. Everything was easy, communication was excellent, and the rental was fantastic value for money.

If you need a quality appliance without the upfront cost or long-term commitment, Ezy Rentals is an easy five-star recommendation. Thank you for making the whole experience so effortless.

Response from the owner:Thank you so much for this wonderful review! We endeavour to make things as easy as possible for our customers so its terrific to know that this was your experience. Yes, we too will miss the 'pen-pal' exchange!

Sree t

3 months ago

In a world where customer service has increasingly become little more than lip service, dealing with EZ Rentals was a refreshing experience.

Their responses were quick, efficient, and genuinely helpful — a standard of service that sadly feels rare these days. Having dealt with businesses that take significant amounts of your money yet struggle to reply to emails or messages, the difference was immediately noticeable.

It's unfortunate that we've reached a point where simply providing timely communication and doing what you're paid to do feels exceptional enough to celebrate.

But credit should be given where it's due.

The team at EZ Rentals stuck to the fundamentals of good customer service: they communicated clearly, responded promptly, and delivered the service they were engaged to provide. It sounds simple, but many businesses fail at exactly that.

Thank you to the team for proving that good customer service is still possible.

Response from the owner:Thank you so very much for your terrific review. We are grateful for your summarisation of what we view as the essential aspects of our business and which we work hard to achieve. You've really made our day. Kindest regards, The EZ Rentals Team.

Sage Swart

4 months ago

After contacting what felt like every single rental service in Auckland, EZ Rentals were my last hope of finding a fridge to rent for just two weeks while we waited for our new one to arrive. I had to check 100 different things with every other places and most of the time, I was given incorrect information. EZ Rentals literally saved my sanity! One email and I had all the information I needed, given a no hidden costs quote, and they were extremely efficient and helpful. Not to mention the seamless, quick, and accurate time frames I was given for delivery and pick up - Tyler was great! The fridge was in immaculate condition and felt almost brand new.
I highly, highly recommend EZ Rentals to anyone looking for short or long term hire.

Response from the owner:Sage, thank you so much for this awesome review. We are just a small team but we work really hard to achieve these standards and meet customers needs, your feedback is much appreciated! And yes, we agree, Tyler is the best! Cheers, The EZ Rentals Team.

Maia Holder-Monk

5 months ago

Great customer service, the team made my short term rental super easy to organise, and were flexible and helpful when I needed to extend the rental period.

Response from the owner:Thank you very much for the terrific feedback Maia!

Jay Soysa

9 months ago

Excellent. Totally hassle free rental.

Response from the owner:Thank you for the review Jay, very much appreciated by the EZR Team..

R K

10 months ago

I called in when my fridge broke down. They came to the rescue in the nick of time. When we got a replacement unit, they picked it up promptly and also helped remove the broken unit (for a reasonable price).

I don't often write reviews for businesses. These guys provide an exceptional service - friendly, fast, efficient, and somehow very affordable.

I don't know how you guys do it but keep it up! Totally recommended.

Response from the owner:Thank you so much for the terrific review! It sums up everything the team pride themselves on. Much appreciated.

Josh Dally-Butler

11 months ago

⭐️⭐️⭐️⭐️⭐️ Lifesavers! Saved my daughter's birthday!
We had an absolutely fantastic experience with this team. They did a great job and truly came through for us when we needed it most. They literally helped save our daughter's birthday, which meant the world to us and made the day perfect.
The quality of the service and the result were so excellent that we didn't even need the refund we had discussed—it was completely worth it. Highly recommend them for their professionalism and results!

Response from the owner:So happy we were able to make this delivery for you Josh. Thank you for the terrific feedback. We always aim to be personable and helpful and on this occasion the universe was also on our side to meet the tight deadline. The whole team is delighted to hear the special day went well!